Refund Policy

At Rahigo, we aim to provide a fair and transparent cancellation and refund process for both our passengers and vehicle partners.

1. Cancellation by Passenger

Refund eligibility for cancellations made by passengers is determined by the timing of the cancellation relative to the scheduled departure:

• More than 72 hours before departure: 100% refund of the booking amount (minus processing fees).
• Between 24 and 72 hours before departure: 50% refund of the booking amount.
• Less than 24 hours before departure: No refund will be issued.

2. Cancellation by Vehicle Owner

In the rare event that a vehicle owner cancels a booking, Rahigo will provide a 100% refund to the passenger. We will also assist you in finding a replacement vehicle to minimize any disruption to your travel plans.

3. Processing Refunds

Once a refund is approved, it will be processed through the original method of payment within 7-10 business days. Please note that your bank or credit card issuer may take additional time to post the refund to your account.

4. Extraordinary Circumstances

We understand that sometimes plans change due to circumstances beyond your control (e.g., natural disasters, government travel bans). In such cases, we will review refund requests on a case-by-case basis and may offer a full or partial refund or credit for future travel.